Terms of Use

01General provisions

Brands’Box is a service that brings discounts and special offers from partner brands in Azerbaijan together in one app. The service is provided by SMILE MMC (“we”, “Brands’Box”), a company operating in the Republic of Azerbaijan.

Discounts are available through a subscription. They are offered by partner businesses (“partners”) — companies and their branches.

How we process your personal data is explained in the Privacy Policy, which forms an integral part of these terms.

If you do not agree with these terms, do not use the service.

02Account

• An account is created using a phone number and a verification code sent by SMS. Phone verification is also required when you sign in with Google or Apple.
• Only one account may be linked to a phone number. The information you provide at sign-up must be accurate.
• You are responsible for the security of your account and device and for not sharing verification codes or your password. Actions taken through your account are treated as your actions.
• The service is not intended for children under 13.
• Partner accounts (for branch staff) are created by Brands’Box and may be used only to act on behalf of that partner.

03Subscription and payment

• The service has one subscription plan. Its price and duration are shown on the subscription screen in the app (currently 1.18 AZN for 15 days).
• The subscription fee is charged to your mobile operator balance. The service is currently available only for Azercell numbers. The app does not support bank-card payments.
• You can activate a subscription in the app, by sending an SMS to 2222 or by dialling *224*1#.
• New subscribers may receive a free trial. When the trial ends, the fee is charged automatically unless you have stopped the subscription.
• The subscription renews automatically at the end of each period. If your balance is insufficient, further charge attempts may be made for up to 30 days; discounts remain unavailable until payment succeeds.
• You may stop the subscription at any time in Profile → Subscription in the app, by texting STOP (or DAYAN) to 2222, or by dialling *224*2#. No new fee is charged after cancellation, and discounts remain available until the paid period ends.
• Fees charged for a subscription period that has begun are non-refundable except where required by law. Write to support@brandsbox.az about an incorrect charge; we will investigate and report the outcome.

04Using discounts

• Discounts apply only to users with an active subscription, at the branch, during the period and under the conditions stated by the partner.
• The partner sets the discount terms (percentage, amount, period and branches) and may change or stop them. The app always shows the current status.
• Discounts are personal: only the account holder may use them, and they may not be transferred or sold.
• Repeat use of the same discount at the same branch within a set period and the number of uses per day may be limited.

How to receive a discount

• Customer self-confirmation — scan the Brands’Box QR code at the counter in the app, choose a discount and show the green confirmation card to the staff (see the next section).
• Personal QR code — show the “My QR code” screen in the app; the staff scans it with the partner app and applies the discount.
• SMS code — text “KOD” to 2222 and tell the staff the 4-digit code in the reply. It is valid for 24 hours and can be used once; it counts as used after the staff checks it.

The discount is applied at checkout before payment. If the conditions are not met (for example, the subscription is inactive or the confirmation card has expired), the partner may refuse the discount.

05Customer self-confirmation (confirming a discount yourself)

Customer self-confirmation lets you receive a discount without waiting for the staff to scan your QR code. It works at branches selected by Brands’Box, and we may enable or disable it for individual branches or users.

How it works

• At the branch, use “Scan the branch QR” in the app to scan the Brands’Box QR code at the counter (if there is no QR code, select the branch you are at from the nearby branches list).
• Select one or more discounts and tap “Confirm discount”.
• A green confirmation card appears with a moving strip, a running clock, a 3-digit confirmation code, the branch and the discounts. Show it to the staff before payment. The card is valid for a few minutes.
• Confirmation counts as use of the discount and is recorded in the branch’s discount history.

Conditions

• You must be at that branch when confirming. The app requests location permission and sends your coordinates to the server once; confirmation is rejected if you are too far from the branch.
• The same discount cannot be confirmed again at the same branch within a set period, and daily confirmations are limited. Limits are shown in the app and may change.
• The staff accepts only a live card: green background, moving strip and running clock. Discounts are not given for a red (“Subscription inactive”) or grey (“Expired”) card.

Prohibited

• confirming a discount without being at the branch or using software that falsifies location;
• showing a screenshot or video of the confirmation card, or a card opened on another phone;
• giving your account or confirmation card to someone else, or receiving a discount on another person’s behalf;
• confirming with a branch QR code taken from an image, a screen or another location.

If a violation is detected, confirmation is rejected automatically. Repeated or deliberate violations may result in self-confirmation being temporarily or permanently disabled for your account, or in serious cases the account being blocked. Unless the account is blocked, you can still receive discounts by having the staff scan your QR code.

If you disagree with a decision, write to support@brandsbox.az and a member of our staff will review your request.

06Prohibited conduct

When using the service, you must not:

• create an account using false or another person’s information, or create multiple accounts for one person;
• sell or transfer discounts, codes or confirmations, or use them commercially;
• interfere with the app or servers, send automated requests (bots or scraping), modify or reverse engineer the app;
• use technical methods to bypass limits or checks;
• post offensive, misleading or unlawful content in comments;
• use the Brands’Box name, logo or content without permission.

We may restrict, suspend or close accounts that breach these rules without notice. A partner may claim the value of a discount obtained unlawfully.

07Partners

Partners offer discounts in their own name. The partner is responsible for the quality and price of products and services and for applying the discount at checkout. Report a discount complaint first to the branch and, if unresolved, to us; we will help investigate.

Partner staff must apply a discount only when the conditions are met and must not share the partner account username or password.

08Limitation of liability

• We aim to keep the service uninterrupted and error-free, but it may be temporarily unavailable due to maintenance or failures in mobile networks, the internet or third-party services.
• Branch, discount and event information is entered by partners, who are responsible for its accuracy.
• To the extent permitted by law, Brands’Box is not liable for indirect loss arising from use of the service.

09Account deletion and termination of service

You can delete your account at any time under Profile → Security → Delete account in the app. Deletion also cancels the subscription and no new fee is charged. Account deletion cannot be undone.

We may restrict or close access to your account if these terms are breached, where required by law, or if the service is discontinued. If the service is discontinued, we will give advance notice and no new fee will be charged.

10Changes to these terms

We may update these terms to reflect changes to the service or the law. The updated version is published in the app and on this page with a new effective date. We give advance notice of material changes in the app or by notification.

Continuing to use the service after changes means accepting the new terms. If you disagree, you may stop your subscription and delete your account.

The terms are published in Azerbaijani, English and Russian; if the texts differ, the Azerbaijani text prevails.

Effective date: 7 November 2026.

11Governing law and disputes

These terms are governed by the laws of the Republic of Azerbaijan.

Disputes are first resolved through negotiation: send your complaint to support@brandsbox.az and we will look into it and reply. If no agreement is reached, the dispute is resolved by the courts of the Republic of Azerbaijan in accordance with the law.

Nothing in these terms limits the rights you have as a consumer under the law.

12Contact us

Service provider: SMILE MMC (Brands’Box), Republic of Azerbaijan.

• Email: support@brandsbox.az
• Phone: +994 12 505 48 38
• WhatsApp: +994 50 548 03 43
• Address: 2 M. Afandiyev street, Sabail district, Baku
• Working hours: Monday–Friday, 09:00–18:00
• Website: brandsbox.az

You can also contact us through the “Contact” section in the app.